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Service Coordinator Position Description
Job title: Service Coordinator
Reports to: Program Manager
See Link for detailed description: Service Coordinator Position Description
For interest and inquires, please email Program Manager, Tessa Fite at email@example.com . Please note, we will begin interviews in January 2020.
The Service Coordinator ensures the availability and quality of services, and overall direction of member and volunteer programs while promoting the mission statement of Union County Neighbor to Neighbor. Duties and responsibilities include:
1. Volunteer Program
a. Attend Board meetings and provide advice to the Board to assure activities are aligned with our mission. Promote activities and achievements of the Board. Assist in acquiring funding of volunteer related events, as necessary
b. Provide ongoing support and guidance for volunteers. Act as a single point of contact for communications. Confer with volunteers to resolve grievances and promote cooperation and interest.
2. Service Request Coordination (Matching Members to Volunteers)
a. Respond to requests from members via phone and email and respond in a timely manner.
b. In order to match members to the appropriate volunteers, first evaluate the member’s need. Based on the evaluation of the need, match the member with the volunteer that best suits the member’s need. c. Contact volunteers via phone, text or email depending on preference. d. After matching the member with the volunteer for service, follow-up with the member to assess their satisfaction with the services they’ve been provided. Follow up coordination via phone and email as needed. e. If at any point in time the member becomes dissatisfied with the services they’ve been provided, listen to and respond to member’s concerns. Initiate appropriate action to resolve those complaints or, if they can’t be resolved, seek Board support for direction.
3. Member Program
a. Responsible for up-to-date maintenance of database including input of records, processing and tracking of all mail received, member payments, and past due member accounts and follow up through creation and maintenance of multiple spreadsheets.
b. Evaluate all aspects of member programs to ensure effectiveness and to recommend/implement changes as appropriate
c. Schedule and complete home visits for potential and current members.
Experience in business or a non-profit environment would be beneficial. At a minimum, this position should know how to use standard office equipment, including printers, copiers, fax machines and multi-line telephones. In addition, should have reasonable computer skills adequate to perform daily tasks within the Microsoft Office Suite, including the Word and Excel programs, and should demonstrate an ability to learn to use any specialized software required for record keeping and any services that are coordinated. High School education is required and some
post-secondary education a plus. A minimum of 1 to 3 years work experience in a service-related field. Working with seniors would be a benefit. Position requires flexibility and individual must be organized, able to multi task and work well without supervision. In addition, should have skills as outlined below:
Position Pay and Hours :
As a contract employee, the hourly rate would be per contract. Expected hours per week for this position is 10-12.